Where is my ticket?
Your ticket has been sent to the email address you provided as an e-ticket. Can't find it or you've accidently deleted the email? Email firstname.lastname@example.org
Do I have to bring my printed ticket to the event?
You can either print your ticket or show it on your phone/tablet.
I have already purchased my ticket but would like to change the day, is that possible?
Tickets are only valid for the specified day. However, if you’d like to swap to another day this shouldn’t be a problem provided that day hasn’t sold out. Please come and see us at the Box Office on the day you would like to attend.
Can my tickets be refunded if I can't attend on the day?
Unfortunately tickets are non-refundable, although if you’d like to swap to another day this shouldn’t be a problem provided that day hasn’t sold out.
Does my entry ticket include Après?
Yes, if you have purchased a day ticket for Thursday or Friday then Après is included!
How do I get to The Telegraph Ski & Snowboard Festival?
The Festival is located within London’s stunning Battersea Park at the Chelsea Gate entrance. We recommend you use Battersea Park station or Queenstown Road station, but there are a number of ways to get to the venue. For more information, see the venue information above.
What provisions are there for disabled guests?
Battersea Evolution is fully wheelchair accessible, with ramps and an internal lift.
Are tickets available for carers?
Yes, carer tickets are available for anyone accompanying a disabled guest. Please email email@example.com with the subject line "Ski & Snowboard - Carers ticket" to request a ticket.
Are trade tickets available?
Yes, trade tickets are available for Thursday 24 October 2019. Please email firstname.lastname@example.org with the subject line "Ski & Snowboard - Trade ticket" to request a ticket.
Are group tickets available?
Yes, we offer group discounts for groups of 10 or more. Group packages will go on sale in July. Please email email@example.com with the subject line "Ski & Snowboard - Group discount" to request a ticket and let us know the day your group would like to attend and how many of you will be coming along.
Are tickets available to purchase on the door?
Yes, although we do advise purchasing your tickets in advance as tickets are selling fast!
Are there cash machines at the venue?
There are no cash machines on site at Battersea Evolution, so please ensure you bring any cash you might need although most vendors will have card machines.
Do you accept payments by American Express?
Unfortunately we do not accept American Express.
Is there parking at the venue?
There is a limited amount of parking in Battersea Park but it is chargeable locally. We would strongly advise that you take public transport to the venue. There are a number of good transport links around the park.
If my question isn't answered, who do I contact?
Please contact firstname.lastname@example.org with the subject line "Ski & Snowboard".